Older Garmin Astro's and updating DC 30 collars BEWARE

General DiscussionForum
cat and bear
Open Mouth
Open Mouth
Posts: 557
Joined: Sat Feb 27, 2010 11:04 am
Location: WI

Older Garmin Astro's and updating DC 30 collars BEWARE

Postby cat and bear » Wed Feb 23, 2011 10:27 pm

I have an old friend/ hunting buddy, I was speaking with today, and asked him if he had ever updated, his astro and dc 30's, which were some of the first out. He said, no, so doing him a favor, i told him, i would take them home and stop by in an hour and i would have everything updated. Wow :roll: :roll:

The first collar the light stayed bright, after the update. I finally got it to shut off. I then updated the second collar, and the same thing happened. After speaking an hour with garmin, taking the batteries out for a half hour, to try and reset the collars, resetting the astro. It boiled down to their excuse of, you must have burnt them up, because your friend, never updated them. So for 90 dollars each ,send them in to get fixed. I explained they worked fine before their recommendations, of updates, I also explained the fellow is 72 years old, and didnt understand he had to do this, nor how to. There answer, well, let us know, maybe we can give a little break on the repair cost. Anyone have any other idea's before garmin gets an ear full in the morning?
User avatar
nmplott
Open Mouth
Open Mouth
Posts: 907
Joined: Tue Jun 26, 2007 5:42 pm
Location: The only John Wayne left in this town
Contact:

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby nmplott » Wed Feb 23, 2011 11:13 pm

With the lack of competition from other manufactures this has become the status quo, a single cheek effort.
www.arrowbarkennels.com
Home of Plott hounds and American Bulldogs
Steve White
Open Mouth
Open Mouth
Posts: 511
Joined: Sat Sep 15, 2007 1:59 am
Location: wi
Location: St Germain,WI
Contact:

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby Steve White » Wed Feb 23, 2011 11:21 pm

Did they have you, or did you try to re install the software. This sometimes will fix the problem. Is it safe to assume the collars were at room temp before doing anything to them.

Talk to the dealer you got them from. There is a good chance a call from them may help. I am sometimes amazed at what I can get fixed for my customers.
Steve White
White's Woods & Waters
http://www.whiteswoodsandwaters.com
steve@whiteswoodsandwaters.com
715-892-0032
hounds74
Silent Mouth
Silent Mouth
Posts: 28
Joined: Thu Jan 13, 2011 7:31 pm
Location: nebraska

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby hounds74 » Wed Feb 23, 2011 11:51 pm

Do you have to update or leave them alone if they are working fine?
cat and bear
Open Mouth
Open Mouth
Posts: 557
Joined: Sat Feb 27, 2010 11:04 am
Location: WI

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby cat and bear » Thu Feb 24, 2011 1:05 am

User avatar
Buddyw
Site Admin
Site Admin
Posts: 2319
Joined: Thu Jun 21, 2007 2:39 pm
Location: Washington
Facebook ID: 100000011567041
Location: sw Washington
Contact:

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby Buddyw » Thu Feb 24, 2011 2:41 am

I've heard of this happening to a DC40 also before and a couple DC30's However it was in the warranty so I don't know what happened.

I had some of the Earlier versions of the collars and didn't have any issues. But I was definitely nervous and cautious about it because I've heard some of these stories.

Unfortunately I'm often not impressed with Garmins Customer Service or Answers for the problems. It all depends on the guy that answers the phone, One day I'll have nothing but Push back and the Next there are no issues and they just have me send them in..

Buddy
cat and bear
Open Mouth
Open Mouth
Posts: 557
Joined: Sat Feb 27, 2010 11:04 am
Location: WI

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby cat and bear » Thu Feb 24, 2011 6:31 am

Thanks Buddy, I just updated two Dc 30's last week with the 3.0 for a buddy and no problems?
Steve White
Open Mouth
Open Mouth
Posts: 511
Joined: Sat Sep 15, 2007 1:59 am
Location: wi
Location: St Germain,WI
Contact:

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby Steve White » Thu Feb 24, 2011 10:01 am

Wish I had a better answer for you. Not a problem I have ever seen, and I have updated 100's of collars for customers. I could see a static charge damaging maybe 1, but not 2.

Just for giggles try to do the updates 1 more time. Maybe it will take. Have had to do a couple as many as 4 times before taking. Since you have been updating things. I am guessing you are using a 220 that is updated.

If it still needs to be repaired. Again I would stress getting your dealer involved. If you don't have one that can help you. Then when talking to Garmin move up the ladder to a supervisor. Squeaky wheel theory.

If it is any consolation. I have burned up many computers doing software updates. Had a lot of them go completely haywire after, and took hours of work, nad reformatting a hard drive to get back to working again. Talking about thousands of dollars in damage, and lost revenue to down time. It stinks no matter how you cut it.

Hope it all works out.
Steve White
White's Woods & Waters
http://www.whiteswoodsandwaters.com
steve@whiteswoodsandwaters.com
715-892-0032
User avatar
fredrikl
Posts: 18
Joined: Thu Sep 02, 2010 9:32 am
Location: Sweden
Facebook ID: 664773130
Location: Sweden, 65°N

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby fredrikl » Thu Feb 24, 2011 10:44 am

Try "downgrading" the software and see if the malfunction is still there.
Steve White
Open Mouth
Open Mouth
Posts: 511
Joined: Sat Sep 15, 2007 1:59 am
Location: wi
Location: St Germain,WI
Contact:

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby Steve White » Thu Feb 24, 2011 10:46 am

There is no way to down grade the software. Unless you have a hard copy of one of the older updates, and know how to load it.
Steve White
White's Woods & Waters
http://www.whiteswoodsandwaters.com
steve@whiteswoodsandwaters.com
715-892-0032
User avatar
fredrikl
Posts: 18
Joined: Thu Sep 02, 2010 9:32 am
Location: Sweden
Facebook ID: 664773130
Location: Sweden, 65°N

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby fredrikl » Thu Feb 24, 2011 12:10 pm

cat and bear
Open Mouth
Open Mouth
Posts: 557
Joined: Sat Feb 27, 2010 11:04 am
Location: WI

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby cat and bear » Thu Feb 24, 2011 1:19 pm

Thank you folks for idea's, I disconnected the batteries three times let them sit an hour, connected again, and the bright light stays on. One wont even turn on anymore, so I'm sure its fried. Steve thanks for the heads up on computer problems also. I dont think i will be doing favors anymore :shock: I feel bad enough i junked his collars, now my laptop is at risk, LOL. Steve i agree dealer support is everything. Being an early unit i will ask him, I doubt he would even know, as he is from the older generation. Heck, i got a hard enough time remembering what i had for breakfast :lol: Let alone being 72 years young. See what garmin says today, I've been around this game a long time, and seen all the tricks, yes, i will keep going up the ladder, thanks for the advice.
Ron
Steve White
Open Mouth
Open Mouth
Posts: 511
Joined: Sat Sep 15, 2007 1:59 am
Location: wi
Location: St Germain,WI
Contact:

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby Steve White » Thu Feb 24, 2011 1:23 pm

That is the software for the 220 not the DC30!! The only way to get an older version is from one of the engineers. Those files are going to be dcxx files. Not rgn's.
Steve White
White's Woods & Waters
http://www.whiteswoodsandwaters.com
steve@whiteswoodsandwaters.com
715-892-0032
User avatar
fredrikl
Posts: 18
Joined: Thu Sep 02, 2010 9:32 am
Location: Sweden
Facebook ID: 664773130
Location: Sweden, 65°N

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby fredrikl » Thu Feb 24, 2011 4:24 pm

Budd Denny
Open Mouth
Open Mouth
Posts: 559
Joined: Tue Jun 26, 2007 3:20 pm
Facebook ID: 0
Location: Northern Minnesota

Re: Older Garmin Astro's and updating DC 30 collars BEWARE

Postby Budd Denny » Fri Feb 25, 2011 11:07 am

:shock:, remind me not to let you touch my collars this summer when I come down :lol: :lol:.
........Budd Denny..........

Return to “General Forum”

Who is online

Users browsing this forum: No registered users and 6 guests